SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
We’re all about making sure you’re 100% stoked with your streetwear. If you’re not completely satisfied with your purchase, we’ve got your back.
OUR PROMISE TO YOU
We stand by the quality and craftsmanship of every item we create. If something isn’t right, let us know, and we’ll make it right. Whether that’s a replacement, refund.
WHAT’S COVERED
QUALITY ISSUES:
If your item arrives damaged, defective, or not as described, contact us within 14 days of receiving your order, and we’ll resolve the issue ASAP.
CHANGE OF MIND:
Not feeling it? No problem. Return your item within 14 days in its original condition (with tags and packaging) for a full refund or exchange.
PERFECT FIT:
If the size isn’t quite right, we’ll help you exchange it for the right fit.
HOW IT WORKS
CONTACT US:
Reach out to our Customer Service team at shop@dudesofficial.com within 14 days of receiving your order.
RETURN THE ITEM:
Pack the item securely in its original packaging and include all tags and accessories.
WE’LL FIX IT:
Once we receive and inspect the item, we’ll process your refund, exchange, or store credit.
EXCLUSIONS
Items must be returned in their original, unworn, and undamaged condition with all tags and packaging intact.
Final Sale items are not eligible for returns or exchanges unless they are faulty or damaged.
Custom or personalized items cannot be returned unless there’s a quality issue.
WHY WE DO IT
We’re not just a streetwear brand. We’re a community. Your satisfaction is our priority, and we’re here to ensure you love every piece you get from DUDES.